Frequently Asked Questions

  • We aim to dispatch all orders placed before 12 PM AEST Monday - Friday the same day. If your order is placed after this time, on a weekend or on a QLD Public Holiday we aim to have these dispatched the next business day*

    Purchases made on weekends and on QLD Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

    *Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

  • It’s possible the confirmation email has gone to your spam mail or maybe we have an incorrect email address for you!

    Please contact us straight away at info@secksysox.com with the Full Name the order was placed under.

  • Unfortunately, once you've placed your order it is not possible to amend any details. This includes changing the delivery option, delivery address or payment methods as our warehouse team will have already started processing your order.

    We're really quick at packing your order up which means we can't make any changes once you've placed it.

  • All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes.
    If you place an order and email us straight away - it is not guaranteed that we will be able to cancel or edit your order as it can take 1-2 Business Days for our Customer Service team to respond to your email.

  • We're sorry to hear you have received an incorrect or faulty item!

    Please email info@secksysox.com with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.

  • If you are unhappy with your purchase, you are welcome to return your items for a Store Credit as we do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website.

    - Items will only be accepted if returned in 100% original condition with tags, unworn and unwashed.

    - Customers must cover the postage cost to send the item back to us.

    - ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

    - Please note due to hygiene reasons: We do not accept the return of any underwear, socks or earrings unless defective or faulty.

    - All clothing must be tried on over underwear for hygiene.

    - Please return shoes in the original box in a postage bag. The box must be received in original condition to be accepted.

    - It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

    - Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

  • You have 30 days to contact us at returns@secksysox.com.

    We will provide you with the address for postage.

  • Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.


    ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

  • If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered - please email our Customer Service team as soon as possible at info@secksysox.com and attach 2-3 clear photos of the fault you are seeing. If the garment is found to have a manufacturing fault, we are happy to organise a free returns label for you to return the item for a refund, store credit or direct replacement.

    Please note that Secksy Sox does not accept returns for garments which have been damaged during wash or wear and tear.